We aim to make support clear and responsive. Below are the ways to reach us, when we're available, and what response times you can expect.
Hours
Support is monitored Monday through Friday, 9:00 AM to 6:00 PM Central Time (United States), excluding public holidays. Security reports are monitored continuously.
Contact Channels
- General support: support@stratosaitrades.com
- Security disclosures: security@stratosaitrades.com
- Web form: the Contact page
Response SLAs
- General inquiries: first response within 2 business days.
- Waitlist and account questions: first response within 2 business days.
- Security disclosures: acknowledgment within 1 business day.
Before You Reach Out
Many common questions — about governance, risk, custody, markets, fees, and how to join — are answered on our FAQ page. Checking there first is often the fastest path to an answer.